Video Troubleshooting

If the video is not loading for you, please try the following troubleshooting tips:


1. Clear your cookies. You can learn how to do that in your browser by clicking here


2. Upgrade your browser. We recommend always running the most up to date version for the smoothest experience


3. Make sure you have JavaScript and Cookies enabled on your browser. You can confirm that by visiting You can find instructions for enabling your cookies by clicking here or enabling JavaScript by clicking here


4. If you’re using Internet Explorer, please make sure you have the latest version and that you don’t have Compatibility Mode enabled.


5. If you are using Windows 8 and Internet Explorer version 10, please upgrade to the most recent version of IE or try another browser on your device


Make sure you have a strong enough connection. You can test this at


Our video player is adaptive and adjusts to your network connection to prevent buffering, which is why you may notice the quality of the video changing while you’re watching. If your network connection isn’t strong enough to support a smooth playback experience, you might experience lower video quality or other issues with the player.


If you’re experiencing any of these issues, please try the following:


Run a speed test at


Reset your wireless router. Restarting your modem will frequently help with temporary connection issues


Close any programs that you don’t need open


Check the other devices on your network. If there are other people using your network at the same time for data-heavy things like watching video or downloading media, you will experience a slower connection


Relocate closer to your wireless router. The further away you get, the weaker the signal you’ll receive


Try connecting via a hard-wired connection instead of WiFi to rule out issues with your router


If you are still experiencing issues, please feel free to reach out to us here